Last Updated: [11/16/2024]

At CrochetStitches.us, we strive to ensure that you are completely satisfied with your purchase. If you’re not happy with your order, we offer a clear and simple refund and return process for eligible products. Please read the following policy carefully to understand your options.

Physical Products (Yarn, Tools, Supplies, etc.)

If you’re not satisfied with your purchase of physical products, you can return it within 30 days of receipt for a full refund or exchange. To be eligible for a return or refund, the product must meet the following conditions:

  • Unopened & Unused: Items must be in their original condition, unused, and unopened.
  • Packaging Intact: Products must be returned with the original packaging and tags (if applicable).
  • Proof of Purchase: A receipt or order confirmation email is required for all returns or exchanges.

How to Request a Return or Refund:

To request a return or refund, please follow these steps:

  1. Contact Us: Reach out to our customer support team at [email protected] or call us at (555) 123-4567 with your order number and reason for return.
  2. Return Authorization: Our team will provide you with a Return Authorization (RA) number and the return shipping address.
  3. Ship Your Return: Once you’ve received the RA number, securely pack your item and send it back to the provided address. Please include your order confirmation with the return.
  4. Refund Processing: After we receive the returned item, we will inspect it. If everything meets the requirements, we will process your refund to your original payment method. Refunds may take up to 10 business days to appear in your account.

Exceptions:

  • Non-returnable Items: Certain items, such as digital downloads (patterns, courses), are non-returnable and cannot be refunded once purchased. This is due to the nature of digital products.
  • Sale or Discounted Items: Returns on sale or clearance items may be subject to different terms, or returns may not be accepted. This will be clearly stated at the time of purchase.

Damaged or Defective Products:

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will issue a full refund or send a replacement at no additional cost. In your message, please include a description of the issue and a photo of the damaged or defective item.

Return Shipping Costs:

  • Return Shipping for Non-defective Products: Customers are responsible for return shipping costs, unless the item is defective or damaged.
  • Return Shipping for Defective or Damaged Products: If your item is defective or damaged, we will cover the return shipping costs.

Exchanges:

If you would like to exchange an item for a different product, please follow the return process and place a new order for the desired item once your return is processed.

Refund Timeline:

Once we’ve processed your return, please note that it can take 7-10 business days for the refund to appear in your account, depending on your bank or credit card provider.

How to Contact Us:

If you have any questions or concerns about our Refund & Returns Policy, please contact us:

  • Email: [email protected]
  • Phone: (555) 123-4567
  • Address: 1423 Boylston Ave, Seattle, WA 98122, USA

Thank you for shopping at CrochetStitches.us! We’re here to help ensure your crafting experience is as enjoyable as possible.