crochet stitches

Our Privacy Policy

At CrochetStitches.us, owned and operated by Frost & Fables Yarn Studio, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or purchase products from us. By using CrochetStitches.us, you agree to the practices described in this policy.

1. Information We Collect

We collect both personal and non-personal information to provide you with a seamless and personalized experience. The information we collect includes:

  • Personal Information: When you sign up for an account, purchase products, or contact us, we may collect the following:
    • Name
    • Email address
    • Mailing address
    • Payment information (processed securely through our third-party payment processors)
    • Phone number
    • Shipping and billing details
  • Non-Personal Information: We also collect information automatically when you visit CrochetStitches.us, including:
    • IP address
    • Browser type and version
    • Device type
    • Referring website
    • Pages visited on CrochetStitches.us
    • Date and time of your visit

2. How We Use Your Information

We use the information we collect to improve your experience on our website and provide the services you request, including:

  • To process your orders and fulfill your purchases.
  • To communicate with you about your orders, courses, and patterns.
  • To respond to your inquiries or provide customer support.
  • To send you promotional emails, newsletters, and special offers (you can opt-out at any time).
  • To personalize your shopping experience based on your interests and preferences.
  • To improve our website, products, and services.

3. How We Protect Your Information

At Frost & Fables Yarn Studio, we take the security of your personal information seriously. We employ a variety of security measures, including:

  • SSL Encryption: All transactions on CrochetStitches.us are processed through a secure server using SSL encryption to protect your data.
  • Payment Processors: We use trusted third-party payment processors to handle sensitive financial data. CrochetStitches.us does not store your payment information, as it is processed securely by companies like PayPal and Stripe.
  • Access Control: We restrict access to your personal data to authorized employees only, and we maintain strict data privacy protocols.

4. Cookies and Tracking Technologies

We use cookies and other tracking technologies to improve your experience and help us understand how visitors interact with our site. Cookies are small text files stored on your device. They allow us to:

  • Remember your preferences (such as language settings or items in your shopping cart).
  • Track your activity on our website to analyze trends and enhance user experience.
  • Show you personalized content, offers, and ads based on your browsing history.

You can control cookies through your browser settings. If you choose to disable cookies, some features of CrochetStitches.us may not work properly.

5. Sharing Your Information

Frost & Fables Yarn Studio does not sell, rent, or trade your personal information to third parties. However, we may share your information in the following limited circumstances:

  • Service Providers: We may share your information with trusted third-party service providers (such as payment processors, shipping companies, or email marketing platforms) who help us provide services and process transactions.
  • Legal Requirements: We may disclose your information if required by law, regulation, or legal process (e.g., subpoenas or court orders), or in response to a government request.

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: You may request access to the personal information we hold about you.
  • Correction: If any of the information we hold is inaccurate or incomplete, you may request that we correct it.
  • Deletion: You may request that we delete your personal information, subject to certain legal exceptions (e.g., record retention for tax or accounting purposes).
  • Opt-Out: You can opt-out of receiving marketing emails or newsletters by following the unsubscribe instructions at the bottom of our emails or by contacting us directly.

To exercise any of these rights, please contact us using the details provided at the end of this policy.

7. Third-Party Links

CrochetStitches.us may contain links to third-party websites or services, such as social media platforms, external retailers, or affiliate sites. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any external sites before providing them with your personal information.

8. Children’s Privacy

CrochetStitches.us is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we learn that we have collected personal information from a child under the age of 13, we will take steps to delete that information as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we update this policy, we will post the updated version on this page and update the effective date at the top.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

  • Email: [email protected]
  • Phone: (555) 123-4567
  • Address: 1423 Boylston Ave, Seattle, WA 98122, USA

Final Notes

At CrochetStitches.us, we respect your privacy and are committed to protecting your personal information. By using our website, you consent to the practices outlined in this Privacy Policy. We continuously strive to enhance your experience and maintain the security and confidentiality of your data.